AI Receptionists for Australian RTOs
Our AI receptionist responds instantly to enquiries and books calls into your team’s calendar - so no student enquiry slips through the cracks!
About
The Neobiq Effect for Australian RTOs
Do you know how many student enquiries your RTO has missed this week? How many calls went unanswered while your team was busy completing ASQA reports, updating compliance records, managing trainer schedules, or uploading assessments to SharePoint?
Neobiq was built to change that. Our AI receptionists work 24/7 to answer phone calls, take messages, and book appointments directly into your team’s calendar. From the first ring to the scheduled call, we make sure no enquiry goes unattended.
With seamless calendar integration and a professional, human-like touch, we help your RTO respond immediately and stay organised.
Every unanswered call is an opportunity lost to a competitor — and every enquiry counts!
Service
What Problems Do We Solve?
Missed Student Calls
Every unanswered call is a lost enquiry — students call your competitor while your team is busy. Neobiq’s AI receptionists work 24/7 to answer calls, take messages, and book appointments, so no opportunity slips through.
Overloaded Compliance Tasks
Managing ASQA reports, trainer schedules, and assessments can overwhelm your team and leave calls unattended. Neobiq’s AI receptionist handles every incoming call, freeing staff to focus on compliance and essential admin without missing enquiries.
Untracked Messages & Voicemails
Missed messages, forgotten callbacks, and unlogged enquiries create costly gaps. Our AI receptionist logs, tracks, and action every call and message, giving your team full visibility of all student enquiries.
Disorganised Appointment Scheduling
Manual booking errors and missed appointments frustrate students and staff. Neobiq’s AI automatically schedules calls into your team’s calendar, keeping your RTO organised, professional and responsive.
What Makes Us Different?
RTO Solutions Focused
Years in the Australian VET sector means we know exactly how RTOs operate — from compliance deadlines to Training Plans and everything in between!
VET Sector-Savvy
Our AI works around the clock to capture enquiries safely and professionally, keeping your RTO compliant while no opportunity slips through.
Workflow Optimised
We design solutions that integrate seamlessly with your workflow, freeing staff to focus on what matters most — running your RTO efficiently.
FAQS
What experience do you have with RTOs?
We’ve been in the trenches of the Australian VET sector, dealing with the chaos, compliance headaches, and missed student calls that slow RTOs down. We don’t just know the rules — we know the real daily grind, and our AI solutions are built to handle it seamlessly.
How does your AI actually help our team?
Think of it as your silent partner, handling every incoming call, capturing enquiries, and booking appointments while your staff focus on compliance, training, and managing students and assessments. No more missed opportunities, no more gaps in follow-up — just consistent, professional engagement.
Is it difficult to set up?
Not at all. Our AI plugs directly into your existing calendars and workflows. No LMS integrations needed, no messy software battles — we set it up fast, and it starts protecting your student enquiries immediately.
How do we stay compliant?
Our AI is designed specifically with RTO compliance in mind. It only provides basic factual information such as course location, duration, and start or end dates. It does not provide course advice, recommendations, or enrolment guidance.
We also never access your LMS or student management systems, meaning the AI cannot see or interact with any private student records. Any information collected from callers is limited to basic enquiry details such as name, phone number, email, and course interest, which are then passed directly to the appropriate staff member for follow-up.
How does it work?
We set everything up for you. First, we train the AI using a knowledge base built from your website and course information. Then we connect it to your phone line and, if you’d like, your team’s calendar for appointment booking.
When someone calls, the AI briefly speaks with the caller and handles the enquiry. Depending on your preference, it can forward the call live to a staff member, take a message and send it to your team, or book an appointment directly into your calendar. Simple, professional, and always available.
How much does it cost?
Pricing depends on the complexity of your setup and the expected call volume. Every RTO operates a little differently, so the best approach is to have a quick conversation about your workflow and enquiry levels.
From there, we can recommend the most cost-effective setup that delivers the biggest impact for your team.
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